SHIPPING & DELIVERY
We ship domestically and internationally. All orders are shipped via USPS, UPS or DHL.
Please allow up to 3 business days for us to verify and process an order. Please allow an additional 7-10 business days for delivery. For international shipments, please allow 7-10 days for delivery depending on destination and selected delivery service.
We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.
We are not responsible for any lost, stolen, damaged merchandise or delayed delivery once we have shipped your order. Once you have received a delivery confirmation number, any claims should be made with USPS, UPS or DHL. We are not responsible for customs, duties, taxes or miscellaneous fees incurred from importing our products.
A tracking number is provided once an order is verified, processed and submitted to USPS, UPS or DHL.
We reserve the right to change or update our shipping policies and procedures at any time without notification.
BUYER IS IMPORTER OF RECORD
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Forgiven Boutique LLC. to import the goods on his behalf. Further, the consignee/buyer agrees Forgiven Boutique LLC. may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
RETURNS // REFUNDS // EXCHANGES
NO refunds on regular merchandise (FRGVN, Streetwear and Sneakers).
NO refunds or exchanges on Vintage & Sale merchandise
Exchanges are ONLY accepted on regular priced FRGVN merchandise.
Return/Exchanges must be postmarked and mailed within 30 days from receipt of merchandise Items must be in 100% new condition (washed, worn or altered items will not be accepted). Merchandise must be unworn with the original tags attached (where applicable) and in original packaging (where applicable). Please contact us upon sending the item back, to confirm your exchange. Send email to email@example.com
We will not accept any packages sent without authorization.
Domestic and international customers are financially responsible for shipping the item back.
If Forgiven Boutique shipped you the wrong item, please send us an email to firstname.lastname@example.org
We will respond within 24 hours of receiving your email.
If you have received a damaged or defective item, please get in contact with us immediately within 14 days of receiving your order.
We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.
You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website.
LIMITS ON PURCHASING
We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy. We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.
COPYRIGHT & TRADEMARK
All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of FRGVN and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.